Annual CEL Survey to begin for Buckley Family Housing Residents
By Cheryl Mueller, Hunt Building Company
/ Published September 01, 2010
BUCKLEY AIR FORCE BASE, Colo. -- It's that time of year again: the annual CEL & Associates housing survey for Buckley Family Housing will be going out to everyone's door Sept. 7.
This year, we need our residents' help once again. The community has a voice and this is the medium to share it. We appreciate all the responses that we have received in the past, and this year, we are aiming for even more feedback. Please remind your neighbors now that it is important to open the big white envelope that will be delivered to your home Sept. 7. The CEL survey will allow residents to grade Buckley Family Housing on management, resident activities, landscaping, maintenance, security and more. A score of five is the best mark on the survey; therefore, we are looking for a "high five."
"Resident feedback is vital to the success of the CEL process, because it helps us truly understand where improvements have made a positive difference in quality of life for our residents," said Jessica Turn, Buckley Family Housing community director. "Receiving constructive comments and suggestions from residents allows us to analyze where we can improve moving forward."
Residents can leave the sealed, completed surveys at the Community Center office. They should also remember to bring in the entry form for the grand prize drawing for one month free rent and to try their key in the treasure chest to see if they are one of our immediate winners!
The CEL survey is conducted by a third-party company and has been the tool we have used to make improvements to the housing community this past year. James Oates, the Maintenance Director of Buckley Family Housing, said he looks forward to getting resident feedback.
"Landscaping was a high priority to our residents, so we have been proactive and are working with a new company to ensure that the neighborhood landscape is neat and well maintained," Mr. Oates said. "We also expanded our Preventative Maintenance Program, using the information provide to us from the survey, to be sure that our residents' homes are maintained at the highest standards."
Other positive changes that came from last year's survey included the new Resident Activity Program, offering events and activities for families with and without children; better resident communication with the creation of a monthly newsletter e-mailed to each resident; the implementation of the One Call Now service, which delivers automated phone calls, within minutes, to our residents for routine reminders and emergency notifications and the creation of the Buckley Family Housing Facebook page, where residents can keep up with events and activities, post lost and found ads or yard sale notices.
Buckley Family Housing is committed to ensuring that our residents' voices are heard, and that their thoughts and suggestions are implemented, pushing the envelope all year, every year, with improved customer service, maintenance, and resident satisfaction.
As a team, we want to thank our residents in advance for their feedback, we are aware that without our residents' support, we could not be successful.
For more information, call Jessica Turn at (303) 340-2066.