HomeNewsArticle Display

The Source

Tech. Sgt. Modesto Martinez, 460th Force Support Squadron, uses the PCS In-processing System at "The Source" at the military personnel flight Oct. 19. "The Source" is Buckley Air Force Base's eFinance self-help center, an all in one station where Airmen can take care of their financial services. (U.S. Air Force photo by Senior Airman John Easterling)

Tech. Sgt. Modesto Martinez, 460th Force Support Squadron, uses the PCS In-processing System at "The Source" at the military personnel flight Oct. 19. "The Source" is Buckley Air Force Base's eFinance self-help center, an all in one station where Airmen can take care of their financial services. (U.S. Air Force photo by Senior Airman John Easterling)

Buckley Air Force Base, Colo. -- In May 2007, the Air Force envisioned a system that no longer brought the customer to the finance office...a system where every Airman possessed the financial management knowledge to file PCS vouchers and update their pay records from the convenience of their own office. 

From this idea, eFinance workspace was born, which contained the PCS In-Processing System and eFinance systems. These online resources evolved for filing PCS vouchers and updating pay records, respectively. However, Air Force members would not become financial services experts overnight and would require some additional form of hands-on education to facilitate the process. 

Buckley Air Force Base seized the opportunity to educate the customer and increase awareness with the fully functional Financial Resources Self-Help Center, dubbed "The Source." When customers walk into the Military Personnel Flight customer service area, there is no secret as to what the three self-help workstations are for. A kryptonite green banner revealing the name and function soars above to draw attention to the computer area. 

Although simple in nature, the banner has been carefully designed to ensure no confusion to what these computers are for. The letters are bright green to relate to money, the "O" in Source is an outline of a computer mouse to show that it is a computer based system, "Source" is used to imply a one-stop location for all needs, and the subtitle "Self-Help Finance Resource Center" is there to clear up any misconceptions. "Resource Center" also implies that the computers provide more than a means to use eFinance Workspace. Located on the desktops of all computers are additional resources that are essential to the warfighter; Defense Travel System, LeaveWeb, MyPay, Cash Forms-Lite, Finance FAQ's, etc. 

In case a customer misses the boisterous sign, brochures are located at all three workstations providing vital information about both the finance office and eFinance/PIPS. The brochures list office hours, a hyperlink to the systems so you can access them from your office, instructions for initial log-in, and additional resources available. The customer has "The Source" to prepare themselves for the future when they will no longer be required to leave their office to update their military pay or file vouchers. 

What clearly distinguishes Buckley's self-help area from other bases' is its ease of use. Whether you're new to the base, visiting or assigned to Buckley, anyone can access the systems. A local account was created for members who are not in the Buckley database, so they can complete a PIPS voucher or eFinance document even if their servicing finance office is on the other side of the world. There are also three scanners/printers attached to each of the workstations that allow members to upload documents, such as receipts and orders, into their submitted vouchers. Furthermore, they can print useful items like a copy of their LES or backup copies of any vouchers for their own record. If at any point they need assistance from an expert financial technician, they can sign-in to the triage system and someone will be there to assist them within a matter of seconds. So far, more than 200 people have in-processed through "The Source" and countless others have utilized the resources available through the workstations. 

Italian Air Marshall Giulio Douhet once said, "Victory smiles upon those who anticipate the changes in the character of war, not upon those who wait to adapt themselves after the changes occur." The change was unavoidable. "The Source" is the result of our efforts to continually improve and stay ahead of the power curve.
USAF Comments Policy
If you wish to comment, use the text box below. AF reserves the right to modify this policy at any time.

This is a moderated forum. That means all comments will be reviewed before posting. In addition, we expect that participants will treat each other, as well as our agency and our employees, with respect. We will not post comments that contain abusive or vulgar language, spam, hate speech, personal attacks, violate EEO policy, are offensive to other or similar content. We will not post comments that are spam, are clearly "off topic", promote services or products, infringe copyright protected material, or contain any links that don't contribute to the discussion. Comments that make unsupported accusations will also not be posted. The AF and the AF alone will make a determination as to which comments will be posted. Any references to commercial entities, products, services, or other non-governmental organizations or individuals that remain on the site are provided solely for the information of individuals using this page. These references are not intended to reflect the opinion of the AF, DoD, the United States, or its officers or employees concerning the significance, priority, or importance to be given the referenced entity, product, service, or organization. Such references are not an official or personal endorsement of any product, person, or service, and may not be quoted or reproduced for the purpose of stating or implying AF endorsement or approval of any product, person, or service.

Any comments that report criminal activity including: suicidal behaviour or sexual assault will be reported to appropriate authorities including OSI. This forum is not:

  • This forum is not to be used to report criminal activity. If you have information for law enforcement, please contact OSI or your local police agency.
  • Do not submit unsolicited proposals, or other business ideas or inquiries to this forum. This site is not to be used for contracting or commercial business.
  • This forum may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.

AF does not guarantee or warrant that any information posted by individuals on this forum is correct, and disclaims any liability for any loss or damage resulting from reliance on any such information. AF may not be able to verify, does not warrant or guarantee, and assumes no liability for anything posted on this website by any other person. AF does not endorse, support or otherwise promote any private or commercial entity or the information, products or services contained on those websites that may be reached through links on our website.

Members of the media are asked to send questions to the public affairs through their normal channels and to refrain from submitting questions here as comments. Reporter questions will not be posted. We recognize that the Web is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage federal resources, moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends will be read and posted as early as possible; in most cases, this means the next business day.

For the benefit of robust discussion, we ask that comments remain "on-topic." This means that comments will be posted only as it relates to the topic that is being discussed within the blog post. The views expressed on the site by non-federal commentators do not necessarily reflect the official views of the AF or the Federal Government.

To protect your own privacy and the privacy of others, please do not include personally identifiable information, such as name, Social Security number, DoD ID number, OSI Case number, phone numbers or email addresses in the body of your comment. If you do voluntarily include personally identifiable information in your comment, such as your name, that comment may or may not be posted on the page. If your comment is posted, your name will not be redacted or removed. In no circumstances will comments be posted that contain Social Security numbers, DoD ID numbers, OSI case numbers, addresses, email address or phone numbers. The default for the posting of comments is "anonymous", but if you opt not to, any information, including your login name, may be displayed on our site.

Thank you for taking the time to read this comment policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.