An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

HomeNewsArticle Display

TMO: New claims info to help movers get full replacement value for lost or damaged goods

BUCKLEY AIR FORCE BASE, Colo. -- The Claim Service Center announced full replacement value, or FRV, is available for most Personal Property shipments picked up after Oct. 1, 2007. 

Because the way claims are processed has dramatically changed, it's important for all customers to know the new procedures when filing claims.

Non-temporary Storage (NTS) and direct procurement method (DPM) shipments will enter the FRV program in March 2008.

For a permanent change of station, FRV means a new contract has been established with the carrier industry. Please follow these steps to make a claim: 

1) File a claim directly with the carrier. If an item is lost or destroyed, the carrier should pay to replace it with a like item. Usually that would be a new item, but it could be used. The carrier will still require the member to prove its value and quality and will likely want the member to provide evidence of what it will cost to replace it. If the item is damaged, the carrier can request the member get estimates for repair, get their own estimates, and/or repair it themselves. The member will still need a DD Form 1840 to notify the carrier of any damage within 70 days, and has nine months, changed from two years, to file a claim to get FRV. The member can still take up to two years to file, but then won't get FRV.

2) If the member agrees with the way a carrier handles an item, the member signs a legal release for that item and takes the money for it.

3) For every item on which the member does not agree with the carrier's offer, the member can file with their Claims Service center. The center will pay the member an appropriate repair or depreciated value, and then will try to collect the FRV from the carrier. If they get more money from the carrier, they will pass it on to the member. 

The new process doesn't necessarily mean all household goods will be replaced with new ones, but it is a significantly different system that promises big changes in the way claims will be handled in the future.

For more information, call the Buckley claims office at 720-847-6444.
USAF Comments Policy
If you wish to comment, use the text box below. AF reserves the right to modify this policy at any time.

This is a moderated forum. That means all comments will be reviewed before posting. In addition, we expect that participants will treat each other, as well as our agency and our employees, with respect. We will not post comments that contain abusive or vulgar language, spam, hate speech, personal attacks, violate EEO policy, are offensive to other or similar content. We will not post comments that are spam, are clearly "off topic", promote services or products, infringe copyright protected material, or contain any links that don't contribute to the discussion. Comments that make unsupported accusations will also not be posted. The AF and the AF alone will make a determination as to which comments will be posted. Any references to commercial entities, products, services, or other non-governmental organizations or individuals that remain on the site are provided solely for the information of individuals using this page. These references are not intended to reflect the opinion of the AF, DoD, the United States, or its officers or employees concerning the significance, priority, or importance to be given the referenced entity, product, service, or organization. Such references are not an official or personal endorsement of any product, person, or service, and may not be quoted or reproduced for the purpose of stating or implying AF endorsement or approval of any product, person, or service.

Any comments that report criminal activity including: suicidal behaviour or sexual assault will be reported to appropriate authorities including OSI. This forum is not:

  • This forum is not to be used to report criminal activity. If you have information for law enforcement, please contact OSI or your local police agency.
  • Do not submit unsolicited proposals, or other business ideas or inquiries to this forum. This site is not to be used for contracting or commercial business.
  • This forum may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.

AF does not guarantee or warrant that any information posted by individuals on this forum is correct, and disclaims any liability for any loss or damage resulting from reliance on any such information. AF may not be able to verify, does not warrant or guarantee, and assumes no liability for anything posted on this website by any other person. AF does not endorse, support or otherwise promote any private or commercial entity or the information, products or services contained on those websites that may be reached through links on our website.

Members of the media are asked to send questions to the public affairs through their normal channels and to refrain from submitting questions here as comments. Reporter questions will not be posted. We recognize that the Web is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage federal resources, moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends will be read and posted as early as possible; in most cases, this means the next business day.

For the benefit of robust discussion, we ask that comments remain "on-topic." This means that comments will be posted only as it relates to the topic that is being discussed within the blog post. The views expressed on the site by non-federal commentators do not necessarily reflect the official views of the AF or the Federal Government.

To protect your own privacy and the privacy of others, please do not include personally identifiable information, such as name, Social Security number, DoD ID number, OSI Case number, phone numbers or email addresses in the body of your comment. If you do voluntarily include personally identifiable information in your comment, such as your name, that comment may or may not be posted on the page. If your comment is posted, your name will not be redacted or removed. In no circumstances will comments be posted that contain Social Security numbers, DoD ID numbers, OSI case numbers, addresses, email address or phone numbers. The default for the posting of comments is "anonymous", but if you opt not to, any information, including your login name, may be displayed on our site.

Thank you for taking the time to read this comment policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.