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Members can file household goods claims online now

BUCKLEY AIR FORCE BASE, Colo. -- The Air Force Judge Advocate General's Corps has consolidated the processing of certain claims, commonly known as personnel claims, at a single location in Dayton, Ohio.

These claims involve loss or damage during shipment of household goods and privately owned vehicles, as well as during storage at government expense, and loss or damage to personal property located in government quarters or other authorized locations incident to government service.

Other types of trauma-related claims, such as those resulting from the alleged negligence of a government vehicle driver, for example, will continue to be processed at the base legal office.

For personnel claims, the new process will enable Air Force employees to file claims on-line and electronically submit required documents to the Air Force Claims Service in Ohio. Employees can complete the process from home after a one-time login from any government computer. If an individual doesn't have access to a government computer, they may call the claims center at 1-877-754-1212 and the center will provide a username and password.

For general information on filing a claim, go to http://legalassistance.law.af.mil/ claims or call the base legal office at 720-847-6444. To file a claim, go to https://claims.jag.af.mil or call DSN 986-8044 or 1-877- 754-1212 with questions.

1) Online Filing - After gathering all the required paperwork, proceed to https://claims.jag.af.mil and begin inputting your claim.

2) Filing Via Mail Service - A package is available at the base legal office or online to file a paper claim. After reading and completing the paperwork, mail the claim to: Air Force Claims Service Center, 1050 Forrer Blvd, Dayton, Ohio 45420.

However, people should remember that filing a claim via regular mail will take longer due to mail delays and the time to manually enter it into the system. Delays can be longer from overseas.

As employees complete their claims online, they can get customer service from the Web site or from the center by phone.

Not only will the online filing system accelerate the processing of the claim, it will allow for quicker payment. 

The pink form, DD Form 1840/1840R, entitled "Joint Statement of Loss or Damage at Delivery/ Notice of Loss and/or Damage", will continue to be submitted within 70 days from the date of delivery of household goods to the local base legal office. After that, the claim itself will be submitted directly to the AFCSC within two years from the date of the incident. Filing the DD Form 1840R is not considered filing a claim.

Finally, people may have heard about full replacement value moves. These are new contracts with the carrier industry due to take effect after October. If an individual moved after that time, they should have been briefed on the new system. For more information, call the AFCSC.
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